Service Under Maintenance

About This Site

Vetspire's Status Page, is where you can get updates on all major System Issues & planned maintenance.
All Major issues are considered SEV-1 & SEV-2. You can find our Hotfix Process here https://tinyurl.com/Vetspire-HotFix

These alerts are pushed to the bottom left of the Vetspire user screen when there is an issue. Feel free to subscribe for updates. You can receive emails, SMS, Slack pushes and notifications via Web-hooks.

If you are having a system issue in Vetspire that is not reported below please open a support ticket through our support portal at Support.Vetspire.com or utilize your Purple Support Chat Bubble in Vetspire.

Vetspire UI (Web APP) Operational
90 days ago
99.95 % uptime
Today
Vetspire API Operational
90 days ago
99.94 % uptime
Today
Google Cloud Platform Google Compute Engine Operational
90 days ago
100.0 % uptime
Today
Cubex Operational
Vetspire Online Modules Operational
Book.Your.Vet - Online Booking Operational
Pay.Your.Vet - Remote Pay Operational
Checkin.Your.Vet - Online Check-In Operational
Vetspire Telemedicine Operational
Third-Party Integrations (Payment Processing) Operational
Cardconnect Payment Processing Operational
Square Payment Processing ? Operational
Intacct Operational
Stripe API Operational
Stripe Dashboard Operational
Stripe Checkout.js Operational
Stripe JS Operational
Third-Party Integrations (Labs) Operational
IDEXX VetConnectPlus & In-House Labs ? Operational
IDEXX WebPacs Operational
Abaxis Operational
Heska Operational
ANTECH Operational
Third-Party Integrations -Communications (SMS/MMS) Under Maintenance
Twilio SMS Operational
SMS/MMS Carrier Filters ? Operational
Twilio SMS Long Code, North America Under Maintenance
Twilio Debugger & Alarms Operational
Twilio SMS Toll-Free, North America Operational
Twilio SMS Short Code, North America Operational
Twilio MMS Long Code, North America Operational
Twilio MMS Toll-Free Operational
Twilio REST API Operational
Third-Party - Communication Integrations - Fax Operational
Dialpad Integrations Operational
Documo Webhooks Operational
Documo Email-to-Fax Operational
Documo API Operational
RingCentral Operational
Documo Fax Services Operational
Third-Party - Communication Integrations - e-mail Operational
Third-Party Integrations -Communications (e-mail) Operational
SendGrid API v3 Operational
SendGrid API Operational
SendGrid Event Webhook Operational
SendGrid Marketing Campaigns Operational
SendGrid API v2 Operational
SendGrid Email Activity Operational
SendGrid SMTP Operational
Vetspire Support - Using Third-Party Integrations Operational
Freshdesk WEB APP ? Operational
Vetspire Support Chat - Fresh Chat ? Operational
Vetspire Manual- Confluence View Content Operational
Freshdesk OUTGOING EMAILS Operational
Freshdesk INCOMING EMAILS Operational
Zoom Web Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
We will be doing some maintenance on our production database in GCP and will be putting the app in read-only mode for 45 minutes during this maintenance period.
Posted on Feb 21, 2024 - 05:30 EST
Vetspire API Response Time
Fetching
Apdex
Fetching
Past Incidents
Mar 4, 2024

No incidents reported today.

Mar 3, 2024

No incidents reported.

Mar 2, 2024

No incidents reported.

Mar 1, 2024

No incidents reported.

Feb 29, 2024

No incidents reported.

Feb 28, 2024

No incidents reported.

Feb 27, 2024

No incidents reported.

Feb 26, 2024

No incidents reported.

Feb 25, 2024

No incidents reported.

Feb 24, 2024

No incidents reported.

Feb 23, 2024

No incidents reported.

Feb 22, 2024

No incidents reported.

Feb 21, 2024
Resolved - This incident has been resolved.
Feb 21, 11:41 EST
Update - We are continuing to monitor for any further issues.
Feb 21, 11:41 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 21, 11:41 EST
Identified - The issue has been identified and a fix is being implemented.
Feb 21, 11:40 EST
Investigating - We are currently investigating this issue.
Feb 21, 11:36 EST
Resolved - Client Reply Display Fix Deployment (This Morning): The bug fix addressing the visibility issue of client replies to automated messages was deployed this morning in Vetspire, ensuring that all past and future client replies will be correctly displayed in the inbox. Please be aware that as part of this morning's deployment, older messages may initially appear in an "Open" status, but they can be closed for better inbox organization.
Feb 21, 09:05 EST
Identified - We have a fix that we are testing, once testing is completed we will push the fix. We provide an update in next 24 hours.
Feb 19, 16:56 EST
Update - We are continuing to investigate this issue.
Feb 9, 17:03 EST
Investigating - We are currently investigating this issue.
Feb 9, 17:03 EST
Update - Though this is an SEV-2 the development team has indicated that the work will take longer than 48 hours
Jan 29, 08:43 EST
Identified - The issue has been identified and a fix is being implemented.
Jan 24, 09:14 EST
Update - This issue is impacting sporadic messages. Our developers are looking into the cause of the issue.
Jan 19, 17:23 EST
Investigating - We are currently investigating this issue.
Jan 19, 14:49 EST
Feb 20, 2024

No incidents reported.

Feb 19, 2024