Resolved -
We have worked with AT&T and Twilio and we are confident that this issue is resolved.
Nov 20, 20:57 EST
Update -
We are continuing to monitor for any further issues.
Nov 17, 20:57 EST
Monitoring -
We have updated the your.vet links that were being filtered to be yourpet.link and are monitoring to see if these will still be filtered by AT&T.
Nov 9, 15:26 EST
Update -
We believe we have a fix that will help mitigate this issue. We are currently testing it and hope to deploy it to production in the next 24 hours.
Nov 8, 08:20 EST
Update -
We are continuing to work on a fix for this issue.
Nov 3, 17:26 EDT
Update -
We apologize for this inconvenience. We are working with Twilio, our integration partner, and our development team, to provide the best solution to prevent any further disruption. as a reminder, currently, it appears that only phone numbers that AT&T provide service for our being affected.
Oct 31, 21:46 EDT
Update -
We are continuing to work to resolve this.
Oct 27, 09:28 EDT
Update -
We are still working to resolve this.
We have triggered alarms to allow us to know when SMS messages are not delivered. We are then able to provide massive communication or individualized communication to those key account contacts.
We have been alerted that AT&T is blocking SMS messages that include "your.vet" in the message. We are working to resolve this issue. In the meantime, if your client has AT&T as their provider, they may not receive any messages sent with your.vet. We recommend emailing them instead.
A few examples are payment and check-in links.
We are working to resolve this as fast as possible; however, it may take a few business days as it involves multiple parties.
Oct 26, 11:50 EDT
Identified -
We have triggered alarms to allow us to know when SMS messages are not delivered. We are then able to provide massive communication or individualized communication to those key account contacts.
We have been alerted that AT&T is blocking SMS messages that include "your.vet" in the message. We are working to resolve this issue. In the meantime, if your client has AT&T as their provider, they may not receive any messages sent with your.vet. We recommend emailing them instead.
A few examples are payment and check-in links.
We are working to resolve this as fast as possible; however, it may take a few business days as it involves multiple parties.
Oct 25, 13:31 EDT