Identified - The Team has Identified the issue and is working on the fix.
Jul 26, 2024 - 11:39 EDT
Update - We are continuing to investigate this issue.
Jul 25, 2024 - 19:40 EDT
Investigating - Currently the chart view of encounters is only displaying Orders and not other fields. All notes are still present in the encounter when clicked on, but is not displaying any notes that have been entered in the encounter, in the chart view. Our Development Team is investigating.
Jul 25, 2024 - 08:35 EDT
Vetspire's Status Page, is where you can get updates on all major System Issues & planned maintenance.
All Major issues are considered SEV-1 & SEV-2. You can find our Hotfix Process here https://tinyurl.com/Vetspire-HotFix
These alerts are pushed to the bottom left of the Vetspire user screen when there is an issue. Feel free to subscribe for updates. You can receive emails, SMS, Slack pushes and notifications via Web-hooks.
If you are having a system issue in Vetspire that is not reported below please open a support ticket through our support portal at Support.Vetspire.com or utilize your Purple Support Chat Bubble in Vetspire.
Vetspire UI (Web APP)
Operational
90 days ago
100.0
% uptime
Today
Vetspire API
Operational
90 days ago
100.0
% uptime
Today
Google Cloud Platform Google Compute Engine
Operational
Resolved -
This incident has been resolved.
Jul 25, 18:46 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Jul 25, 18:40 EDT
Investigating -
Antech is currently experiencing an outage. While their team works on this issue, ordering labs and portal access is non-functioning.
Jul 25, 18:36 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Jul 15, 14:15 EDT
Update -
We are continuing to investigate this issue.
Jul 15, 12:51 EDT
Investigating -
Vetpire Support has just been made aware of a CardPoint/CardConnect integrated terminal disruption that may impact some POS and PIMs systems, which include Vetspire. Please refer to https://status.cardconnect.com/ for updates on this matter as it is investigated.
Jul 15, 12:50 EDT
Resolved -
This incident has been resolved.
Jul 15, 17:22 EDT
Update -
We are continuing to work on a fix for this issue.
Jul 15, 15:50 EDT
Identified -
The issue has been identified and a fix is being implemented.
Jul 15, 15:40 EDT
Investigating -
We are experiencing an issue where incoming SMS messages are failing to be delivered to Vetspire. This recurrence has resulted in a small number of failed messages in the last 72 hours following the latest deployment on July 11th. We understand all communication is important and are working to resolve this promptly.
Jul 15, 13:35 EDT