SEV2 Reason for Visit and Appointment note fields not displaying text entered until second click of Pencil Icon
Update - Our Development team is actively working on implementing a fix for this issue. We appreciate your patience and will keep you informed with updates as progress is made.
Jun 25, 2025 - 15:12 EDT
Identified - Our Developers have identified the cause and are working on a fix.
Jun 24, 2025 - 08:07 EDT
Investigating - We are aware of an issue with the Reason for Visit and Appointment note fields not displaying text entered until second click of Pencil Icon.
Jun 23, 2025 - 13:27 EDT

About This Site

Vetspire's Status Page, is where you can get updates on all major System Issues & planned maintenance.
All Major issues are considered SEV-1 & SEV-2. You can find our Hotfix Process here https://tinyurl.com/Vetspire-HotFix

These alerts are pushed to the bottom left of the Vetspire user screen when there is an issue. Feel free to subscribe for updates. You can receive emails, SMS, Slack pushes and notifications via Web-hooks.

If you are having a system issue in Vetspire that is not reported below please open a support ticket through our support portal at Support.Vetspire.com or utilize your Purple Support Chat Bubble in Vetspire.

Uptime over the past 90 days. View historical uptime.
Vetspire UI (Web APP) Operational
90 days ago
100.0 % uptime
Today
Vetspire API Operational
90 days ago
100.0 % uptime
Today
Vetspire Online Modules Operational
Book.Your.Vet - Online Booking Operational
Pay.Your.Vet - Remote Pay Operational
Checkin.Your.Vet - Online Check-In Operational
Vetspire Telemedicine Operational
Third-Party Integrations (Payment Processing) Operational
Cardconnect Payment Processing Operational
Square Payment Processing ? Operational
Intacct Operational
Stripe API Operational
Stripe Dashboard Operational
Stripe Checkout.js Operational
Stripe JS Operational
Third-Party Integrations (Labs) Operational
IDEXX VetConnectPlus & In-House Labs ? Operational
IDEXX WebPacs Operational
Abaxis Operational
Heska Operational
ANTECH Operational
Third-Party Integrations -Communications (SMS/MMS) Operational
Twilio SMS Operational
SMS/MMS Carrier Filters ? Operational
Twilio SMS Long Code, North America Operational
Twilio Debugger & Alarms Operational
Twilio SMS Toll-Free, North America Operational
Twilio SMS Short Code, North America Operational
Twilio MMS Long Code, North America Operational
Twilio MMS Toll-Free Operational
Twilio REST API Operational
Third-Party - Communication Integrations - Fax Operational
Dialpad Integrations Operational
Documo Webhooks Operational
Documo Email-to-Fax Operational
Documo API Operational
RingCentral Operational
Documo Fax Services Operational
Third-Party - Communication Integrations - e-mail Operational
Third-Party Integrations -Communications (e-mail) Operational
SendGrid API v3 Operational
SendGrid API Operational
SendGrid Event Webhook Operational
SendGrid Marketing Campaigns Operational
SendGrid API v2 Operational
SendGrid Email Activity Operational
SendGrid SMTP Operational
Third-Party Integrations "Other" Operational
90 days ago
100.0 % uptime
Today
PrintNode Operational
90 days ago
100.0 % uptime
Today
Cubex Operational
SSO Operational
Sentry Dashboard Operational
Snowflake Snowflake Data Warehouse (Database) Operational
Snowflake Snowpipe (Data Ingestion) Operational
Snowflake Snowflake Data Warehouse (Database) Operational
Snowflake Snowsight Operational
Snowflake Replication Operational
Snowflake Snowpipe (Data Ingestion) Operational
Snowflake Snowsight Operational
Snowflake Replication Operational
Vetspire Support - Using Third-Party Integrations Operational
Freshdesk WEB APP ? Operational
Vetspire Support Chat - Fresh Chat ? Operational
Vetspire Manual- Confluence View Content Operational
Freshdesk OUTGOING EMAILS Operational
Freshdesk INCOMING EMAILS Operational
Zoom Web Portal Operational
Vetspire Staging Enviorments Operational
Vetspire Staging Environments Operational
UI Staging Operational
API Staging Operational
Vetspire - Core ? Operational
GitHub API Requests Operational
GitHub Actions Operational
GitHub Pull Requests Operational
Sentry API Operational
Sentry US Errors Operational
Snowflake Operational
Google Cloud Platform Google Cloud Networking Operational
Google Cloud Platform Google Cloud Storage Operational
Google Cloud Platform Google Cloud SQL Operational
Google Cloud Platform Google Cloud Pub/Sub Operational
Google Cloud Platform Google App Engine Operational
Google Cloud Platform Google Cloud DNS Operational
Google Cloud Platform Google Cloud Dataproc Operational
Google Operational
90 days ago
99.97 % uptime
Today
Google Cloud Platform Google Compute Engine Operational
90 days ago
99.97 % uptime
Today
Google Cloud Platform Google Cloud Datastore Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Vetspire API Response Time
Fetching
Jul 3, 2025

No incidents reported today.

Jul 2, 2025

No incidents reported.

Jul 1, 2025

No incidents reported.

Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025
SEV2: Compliance Dashboard Contact Column Icons Not Working
Resolved - This incident has been resolved.
Jun 27, 10:03 EDT
Monitoring - A fix was deployed, and we are monitoring.
Jun 25, 08:29 EDT
Update - We are aware of an issue where the Compliance Dashboard Contact column incorrectly shows "No Email Reminders" and "No SMS Reminders" for all patients. Previous email and SMS reminders shown as sent.

The bug is consistently reproducible and appears to be related to the last release . Our team is investigating
Jun 23, 14:02 EDT
Investigating - We are aware of an issue where the Compliance Dashboard Contact column incorrectly shows "No Email Reminders" and "No SMS Reminders" for all patients. Previous email and SMS reminders shown as sent.

The bug is consistently reproducible and appears to be related to the last release . Our team is investigating

Next update within 24 hours.
Jun 23, 13:49 EDT
Jun 26, 2025

No incidents reported.

Jun 25, 2025

Unresolved incident: SEV2 Reason for Visit and Appointment note fields not displaying text entered until second click of Pencil Icon.

Jun 24, 2025
Vetspire Support AI Bot Outage — Extended Wait Times
Resolved - This incident has been resolved.
Jun 24, 09:22 EDT
Monitoring - The issue impacting the Vetspire Support AI Bot has been resolved. Full AI Bot functionality has been restored.

Current Status:

-The AI Bot is fully operational.
-Our Support Team is still working through a backlog of conversations.
-Wait times remain longer than normal, but are steadily improving.

We appreciate your patience and understanding during this disruption. If you’re still waiting for assistance, our team will be with you as soon as possible.
Jun 23, 15:37 EDT
Identified - We have identified that the issue is originating from our third-party platform, Freshworks, which powers part of our Support AI infrastructure.

Current Status:

-We are actively engaged with the Freshworks Support Team to resolve the issue.
-The Vetspire AI Bot remains partially unavailable.
-Live chat is operational, but wait times continue to exceed one hour.


We’ll share further updates as soon as more information becomes available. Thank you for your continued patience while we work to restore full functionality.
Jun 23, 13:23 EDT
Investigating - We are currently experiencing a partial outage affecting the Vetspire Support AI Bot. Some automated responses and AI-driven workflows are unavailable, resulting in increased demand on our live Support Specialists.

Current Impact:

-AI-driven responses are limited or delayed.
-Live chat remains available; however, wait times are currently exceeding one hour.
-Some automated troubleshooting and support workflows may not function as expected.

What We're Doing:

-We’re working to restore full AI Bot functionality as quickly as possible.
-Our human Support team continues to assist with incoming chats, though responses will be delayed.
-We appreciate your patience and will provide further updates as we learn more.
Jun 23, 12:15 EDT
Jun 23, 2025
Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025

No incidents reported.

Jun 19, 2025
SEV 1: Connection issue with Print nod
Resolved - This incident has been resolved.
Jun 19, 11:10 EDT
Monitoring - A fix was deployed and we are monitoring
Jun 19, 11:05 EDT
Update - We are continuing to work on a fix for this issue.
Jun 19, 10:14 EDT
Identified - The issue has been identified and a fix is being implemented.
Jun 19, 10:00 EDT
Investigating - We are currently investigating this issue.
Jun 19, 09:52 EDT
SEV 1- Unable to access certain Patient Charts
Resolved - This incident has been resolved.
Jun 19, 09:08 EDT
Monitoring - The fix has been deployed and we are monitoring the situation. Please refresh Vetspire.
Jun 19, 08:41 EDT
Identified - This cause has been identified, and a fix is being deployed.
Jun 19, 08:24 EDT
Investigating - We are investigating and issue resulting in Patient Charts redirecting to a blank screen
Jun 19, 08:21 EDT
← Incident History Powered by Atlassian Statuspage