3rd Party Outage: SMS Delivery Failures from AT&T Network to a Subset of Twilio Numbers (US Only)
Update - We are continuing to investigate this issue.
Apr 03, 2025 - 07:43 EDT
Investigating - Twilio is actively collaborating with AT&T to identify and resolve the root cause of this issue that has resulted in AT&T SMS failures affecting a subset of recently onboarded longcode numbers.

No customer action is required at this time. We will continue to monitor the situation and post updates as they become available from Twilio.
Mar 31, 2025 - 09:18 EDT

About This Site

Vetspire's Status Page, is where you can get updates on all major System Issues & planned maintenance.
All Major issues are considered SEV-1 & SEV-2. You can find our Hotfix Process here https://tinyurl.com/Vetspire-HotFix

These alerts are pushed to the bottom left of the Vetspire user screen when there is an issue. Feel free to subscribe for updates. You can receive emails, SMS, Slack pushes and notifications via Web-hooks.

If you are having a system issue in Vetspire that is not reported below please open a support ticket through our support portal at Support.Vetspire.com or utilize your Purple Support Chat Bubble in Vetspire.

Uptime over the past 90 days. View historical uptime.
Vetspire UI (Web APP) Operational
90 days ago
100.0 % uptime
Today
Vetspire API Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Compute Engine Operational
90 days ago
99.98 % uptime
Today
Vetspire Online Modules Operational
Book.Your.Vet - Online Booking Operational
Pay.Your.Vet - Remote Pay Operational
Checkin.Your.Vet - Online Check-In Operational
Vetspire Telemedicine Operational
Third-Party Integrations (Payment Processing) Operational
Cardconnect Payment Processing Operational
Square Payment Processing ? Operational
Intacct Operational
Stripe API Operational
Stripe Dashboard Operational
Stripe Checkout.js Operational
Stripe JS Operational
Third-Party Integrations (Labs) Operational
IDEXX VetConnectPlus & In-House Labs ? Operational
IDEXX WebPacs Operational
Abaxis Operational
Heska Operational
ANTECH Operational
Third-Party Integrations -Communications (SMS/MMS) Operational
Twilio SMS Operational
SMS/MMS Carrier Filters ? Operational
Twilio SMS Long Code, North America Operational
Twilio Debugger & Alarms Operational
Twilio SMS Toll-Free, North America Operational
Twilio SMS Short Code, North America Operational
Twilio MMS Long Code, North America Operational
Twilio MMS Toll-Free Operational
Twilio REST API Operational
Third-Party - Communication Integrations - Fax Operational
Dialpad Integrations Operational
Documo Webhooks Operational
Documo Email-to-Fax Operational
Documo API Operational
RingCentral Operational
Documo Fax Services Operational
Third-Party - Communication Integrations - e-mail Operational
Third-Party Integrations -Communications (e-mail) Operational
SendGrid API v3 Operational
SendGrid API Operational
SendGrid Event Webhook Operational
SendGrid Marketing Campaigns Operational
SendGrid API v2 Operational
SendGrid Email Activity Operational
SendGrid SMTP Operational
Third-Party Integrations "Other" Operational
90 days ago
100.0 % uptime
Today
PrintNode Operational
90 days ago
100.0 % uptime
Today
Cubex Operational
SSO Operational
Sentry Dashboard Operational
Snowflake Snowflake Data Warehouse (Database) Operational
Snowflake Snowpipe (Data Ingestion) Operational
Snowflake Snowflake Data Warehouse (Database) Operational
Snowflake Snowsight Operational
Snowflake Replication Operational
Snowflake Snowpipe (Data Ingestion) Operational
Snowflake Snowsight Operational
Snowflake Replication Operational
Vetspire Support - Using Third-Party Integrations Operational
Freshdesk WEB APP ? Operational
Vetspire Support Chat - Fresh Chat ? Operational
Vetspire Manual- Confluence View Content Operational
Freshdesk OUTGOING EMAILS Operational
Freshdesk INCOMING EMAILS Operational
Zoom Web Portal Operational
Vetspire Staging Enviorments Operational
Vetspire Staging Environments Operational
UI Staging Operational
API Staging Operational
Vetspire - Core ? Operational
GitHub API Requests Operational
GitHub Actions Operational
GitHub Pull Requests Operational
Sentry API Operational
Sentry US Errors Operational
Snowflake Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Vetspire API Response Time
Fetching
Apr 19, 2025

No incidents reported today.

Apr 18, 2025

No incidents reported.

Apr 17, 2025
Online Booking Outage
Resolved - This incident has been resolved.
Apr 17, 09:58 EDT
Monitoring - Issue has been found and fix deployed we are monitoring the situation
Apr 17, 09:54 EDT
Investigating - We are investigating and outage with the Native Online booker. It does not seem to be affecting Organizations that have their Online booker set up with an API key.
Apr 17, 09:48 EDT
Apr 16, 2025

No incidents reported.

Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025
Issue with Encounter Formating
Resolved - This incident has been resolved.
Apr 12, 09:21 EDT
Monitoring - A fix has been deployed. Please note that this fix will not work retroactively to any encounters that were affected yesterday.
Apr 11, 08:29 EDT
Investigating - We are currently investigating different formatting issues with Encounters
Apr 10, 12:44 EDT
Rx Label Wrap Text issue
Resolved - This incident has been resolved.
Apr 12, 09:21 EDT
Monitoring - A fix has been deployed. Please note that it will not apply retroactively to prescription labels generated yesterday. However, our Development team is actively working on a script to correct formatting on any labels created during that timeframe.

In the meantime, if you need to print affected labels, you can delete the medication from the order and re-enter it—this will ensure the label is formatted correctly.
Apr 11, 08:40 EDT
Investigating - We are currently investigating an issue with prescription label formatting.
Apr 10, 16:08 EDT
Monitoring - This issue was resolved approximately 45 minutes ago. Please note that the fix does not apply retroactively to medications ordered prior to the resolution. To generate an RX label for those, we recommend deleting the original medication entry and reordering it.
Apr 10, 15:26 EDT
Apr 11, 2025
[SEV-2] Idexx lab orders failing for `other` breeds
Resolved - This incident has been resolved.
Apr 11, 15:20 EDT
Monitoring - The fix has been deployed, and we are monitoring.
Apr 11, 10:03 EDT
Update - A fix was deployed, and we are currently in the testing phase.
Apr 11, 07:29 EDT
Identified - The issue has been identified and a fix is being worked on.
Apr 10, 19:23 EDT
Investigating - We are working on an issue with Idexx labs failing to order due to Breed status. Current workaround is to Toggle on "Is mixed Breed?: Yes > then reorder the lab.
Apr 10, 13:13 EDT
Apr 10, 2025
SEV2 - Rx label not Wrapping text and cutting of RX formatting
Resolved - This has been resolved
Apr 10, 14:39 EDT
Investigating - We are aware of and working on an issue with Rx labels not Wrapping text for instructions. Currently A character limit of under 30 Characters is not causing formatting issues.
Apr 10, 12:03 EDT
Apr 9, 2025

No incidents reported.

Apr 8, 2025

No incidents reported.

Apr 7, 2025

No incidents reported.

Apr 6, 2025

No incidents reported.

Apr 5, 2025

No incidents reported.

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