Unable to Close Hospital Chat and Navigate to Another Page
Identified - We believe we have identified the root cause of the issue. While we work on a permanent fix, affected users can bypass the frozen chat modal by manually updating their browser URL:

Current URL: vetspire.com/schedule?view=day&openNav=Chat

Updated URL: vetspire.com/schedule?view=day (simply remove &openNav=Chat from the end of the address bar)

We are continuing to collaborate with impacted users to verify the solution and will provide another update as we progress toward a permanent resolution.
Jun 09, 2026 - 18:13 EDT
Investigating - We are currently investigating an issue where for some users the hospital chat feature becomes frozen or locked open on the screen.
Jun 09, 2026 - 15:15 EDT
New Schedule- Current Time indicator (orange bar)- Regresses to 12 AM
Investigating - We are currently investigating an issue on the New Schedule where the current time indicator (orange bar) may intermittently regress to 12:00 AM after navigating away from the page and returning.
Jun 08, 2026 - 10:50 EDT

About This Site

The Vetspire Status Page displays the current statuses of Vetspire features, live updates on system issues, and details of planned maintenance. Please contact us at https://support.vetspire.com/ if you are experiencing an issue that is not listed on this page.

Uptime over the past 90 days. View historical uptime.
Vetspire (Web App) Operational
90 days ago
99.74 % uptime
Today
Vetspire UI Operational
90 days ago
99.74 % uptime
Today
Billing Operational
Boarding Operational
Encounters Operational
NOVA Operational
Patient Chart Operational
PDFs Operational
Reminders Operational
Reporting Operational
Scheduling Operational
SSO/Login Operational
Medication Label Operational
Vetspire API Operational
90 days ago
100.0 % uptime
Today
Vetspire Online Modules Operational
Book.Your.Vet - Online Booking Operational
Pay.Your.Vet - Remote Pay Operational
Checkin.Your.Vet - Online Check-In Operational
Vetspire Telemedicine Operational
Vetspire AI Operational
90 days ago
99.94 % uptime
Today
Payment Processors (Third-Party Integrations) Operational
CardConnect Operational
Square Operational
Stripe Operational
Labs (Third-Party Integrations) Operational
IDEXX VetConnectPlus & In-House Labs Operational
IDEXX WebPacs Operational
Antech Operational
Communications (Third-Party Integrations) Operational
Dialpad Operational
Documo Cloud Fax Operational
RingCentral Operational
SendGrid Email Marketing Operational
Twilio SMS Operational
Support (Third-Party Integrations) Operational
Freshdesk Operational
Confluence (Vetspire User Manual) Operational
Other Third-Party Integrations Operational
90 days ago
100.0 % uptime
Today
Third-Party Integration (Other) Operational
90 days ago
100.0 % uptime
Today
Cubex Operational
PrintNode Operational
Google Cloud Platform Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Compute Engine Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Cloud Datastore Operational
Google Cloud Platform Google Cloud Dataproc Operational
Google Cloud Platform Google Cloud DNS Operational
Google Cloud Platform Google App Engine Operational
Google Cloud Platform Google Cloud Pub/Sub Operational
Google Cloud Platform Google Cloud SQL Operational
Google Cloud Platform Google Cloud Networking Operational
Google Cloud Platform Google Cloud Storage Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Vetspire API Response Time
Fetching
Jun 10, 2026

No incidents reported today.

Jun 9, 2026
Daycare Column Requiring Provider when scheduling on New Schedule
Resolved - This incident has been resolved.
Jun 9, 07:45 EDT
Identified - We have identified the cause of this issue and are working to implement a fix.
Jun 8, 14:45 EDT
Investigating - We are investigating reports of required providers when scheduling in the Daycare column.
Jun 8, 09:20 EDT
Jun 8, 2026

Unresolved incident: New Schedule- Current Time indicator (orange bar)- Regresses to 12 AM.

Jun 7, 2026

No incidents reported.

Jun 6, 2026

No incidents reported.

Jun 5, 2026

No incidents reported.

Jun 4, 2026

No incidents reported.

Jun 3, 2026
Schedule Display Issue
Resolved - A fix has been released for the schedule misalignment issue, and schedule functionality has returned to normal. This is now resolved.
Jun 3, 17:38 EDT
Investigating - We are actively investigating an issue where scheduled times are displaying misaligned on the UI. Please note that this is purely a display issue and not a loss of functionality.
Jun 3, 09:32 EDT
Jun 2, 2026
Vetspire Traffic
Resolved - This incident has been resolved.
Jun 2, 11:37 EDT
Monitoring - A fix has been implemented, and performance has returned to normal.
Jun 2, 07:00 EDT
Identified - Vetspire has been experiencing increased latency due to higher than normal traffic. The development team will be making some adjustments and will be monitoring them overnight.
Jun 1, 16:28 EDT
Jun 1, 2026
May 31, 2026

No incidents reported.

May 30, 2026

No incidents reported.

May 29, 2026

No incidents reported.

May 28, 2026

No incidents reported.

May 27, 2026
Intermittent Performance Issues
Resolved - This incident has been resolved; however, we will continue to monitor the system to ensure stability.
May 27, 09:01 EDT
Update - We are continuing to monitor the system to ensure stability.
May 27, 07:41 EDT
Monitoring - We were experiencing intermittent system performance issues that may have caused some users to be unexpectedly logged out. Our engineering team has identified and mitigated the issue. We are continuing to monitor the system to ensure stability.
May 26, 10:22 EDT
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