IDEXX IHD and Reference Lab Partial Outage
Update - IDEXX has reported that a fix has been implemented, and they are continuing to monitor the results.
Mar 30, 2026 - 21:09 EDT
Monitoring - IDEXX is reporting that a fix has been implemented and they are monitoring the results.
Mar 30, 2026 - 16:13 EDT
Identified - IDEXX is currently experiencing an outage that is affecting several PIMS, including Vetspire. Please contact IDEXX for more information
Mar 30, 2026 - 11:43 EDT

About This Site

The Vetspire Status Page displays the current statuses of Vetspire features, live updates on system issues, and details of planned maintenance. Please contact us at https://support.vetspire.com/ if you are experiencing an issue that is not listed on this page.

Uptime over the past 90 days. View historical uptime.
Vetspire (Web App) Operational
90 days ago
99.74 % uptime
Today
Vetspire UI Operational
90 days ago
99.74 % uptime
Today
Billing Operational
Boarding Operational
Encounters Operational
NOVA Operational
Patient Chart Operational
PDFs Operational
Reminders Operational
Reporting Operational
Scheduling Operational
SSO/Login Operational
Medication Label Operational
Vetspire API Operational
90 days ago
100.0 % uptime
Today
Vetspire Online Modules Operational
Book.Your.Vet - Online Booking Operational
Pay.Your.Vet - Remote Pay Operational
Checkin.Your.Vet - Online Check-In Operational
Vetspire Telemedicine Operational
Vetspire AI Operational
90 days ago
99.91 % uptime
Today
Payment Processors (Third-Party Integrations) Operational
CardConnect Operational
Square Operational
Stripe Operational
Labs (Third-Party Integrations) Partial Outage
IDEXX VetConnectPlus & In-House Labs Partial Outage
IDEXX WebPacs Operational
Antech Operational
Communications (Third-Party Integrations) Operational
Dialpad Operational
Documo Cloud Fax Operational
RingCentral Operational
SendGrid Email Marketing Operational
Twilio SMS Operational
Support (Third-Party Integrations) Operational
Freshdesk Operational
Confluence (Vetspire User Manual) Operational
Other Third-Party Integrations Operational
90 days ago
100.0 % uptime
Today
Third-Party Integration (Other) Operational
90 days ago
100.0 % uptime
Today
Cubex Operational
PrintNode Operational
Google Cloud Platform Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Compute Engine Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Cloud Datastore Operational
Google Cloud Platform Google Cloud Dataproc Operational
Google Cloud Platform Google Cloud DNS Operational
Google Cloud Platform Google App Engine Operational
Google Cloud Platform Google Cloud Pub/Sub Operational
Google Cloud Platform Google Cloud SQL Operational
Google Cloud Platform Google Cloud Networking Operational
Google Cloud Platform Google Cloud Storage Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Vetspire API Response Time
Fetching
Mar 31, 2026
Limited Accessibility
Resolved - This incident has been resolved.
Mar 31, 13:53 EDT
Update - We are continuing to closely monitor the platform. We will provide further updates throughout the day.
Mar 31, 12:23 EDT
Update - We are continuing to closely monitor the platform. The system remains stable. We will provide further updates throughout the day.
Mar 31, 11:10 EDT
Update - The team continues to monitor the platform. The platform remains stable. We will continue to provide updates throughout the day.
Mar 31, 10:14 EDT
Monitoring - The team continues to monitor the platform. Last night, multiple database infrastructure optimizations were implemented to improve the responsiveness of Vetspire. Our dedicated team is continuing to closely monitor the platform this morning. At this stage, the platform is stable. We will continue to provide updates throughout the day.
Mar 31, 09:11 EDT
Update - Our teams continue to focus on implementing measures to resolve the situation. We will provide further updates as we have them.
Mar 30, 21:57 EDT
Identified - Our technical teams have moved into the next phase of addressing the reported behavior within the Vetspire UI. We are now focused on implementing specific measures to resolve the situation and will provide further updates as progress is made.
Mar 30, 21:05 EDT
Update - We are still monitoring the situation involving the Vetspire UI. Efforts to determine the full scope of the reported behavior are in progress, and we will post additional details here as they are clarified.
Mar 30, 19:59 EDT
Update - Our investigation into current reports regarding the Vetspire UI is ongoing. We are working to assess the situation fully and will share further information as it becomes available
Mar 30, 19:04 EDT
Update - We are continuing to investigate this issue.
Mar 30, 17:57 EDT
Investigating - We are continuing to investigating reports of limited or unavailable access to the Vetspire UI. We will update this page once we identify the full impact of this issue.
Mar 30, 16:54 EDT
Monitoring - We are continuing to closely monitor performance of Vetspire features and will update this page when the issue is resolved.
Mar 30, 15:26 EDT
Investigating - We are investigating reports of limited or unavailable access to Vetspire .
Mar 30, 15:07 EDT
Mar 30, 2026
Third-Party AI Provider Anthropic Outage
Resolved - This incident has been resolved.
Mar 30, 16:30 EDT
Update - All scribe notes and patient summaries created during the Anthropic's outage were safely stored and have now been processed.
Your scribe notes from recordings created during the outage are now ready for review. You can access them by returning to the Encounter page and syncing your notes.
Mar 30, 15:50 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 30, 14:26 EDT
Identified - The third-party AI provider, ANTHROPIC, is currently experiencing an outage that is affecting several PIMS, including Vetspire.
Mar 30, 11:47 EDT
Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

Mar 27, 2026

No incidents reported.

Mar 26, 2026

No incidents reported.

Mar 25, 2026

No incidents reported.

Mar 24, 2026

No incidents reported.

Mar 23, 2026

No incidents reported.

Mar 22, 2026

No incidents reported.

Mar 21, 2026

No incidents reported.

Mar 20, 2026

No incidents reported.

Mar 19, 2026

No incidents reported.

Mar 18, 2026

No incidents reported.

Mar 17, 2026

No incidents reported.

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