Investigating - We are aware that the Scheduled Appointment button is still appearing in reminder emails, even when online booking is disabled for a location. Our team is actively investigating this issue.
Feb 07, 2025 - 14:28 EST
Investigating - We are investigating an issue causing inconsistent prescription refill counts displayed across different views in the system.
Feb 03, 2025 - 15:59 EST

About This Site

Vetspire's Status Page, is where you can get updates on all major System Issues & planned maintenance.
All Major issues are considered SEV-1 & SEV-2. You can find our Hotfix Process here https://tinyurl.com/Vetspire-HotFix

These alerts are pushed to the bottom left of the Vetspire user screen when there is an issue. Feel free to subscribe for updates. You can receive emails, SMS, Slack pushes and notifications via Web-hooks.

If you are having a system issue in Vetspire that is not reported below please open a support ticket through our support portal at Support.Vetspire.com or utilize your Purple Support Chat Bubble in Vetspire.

Vetspire UI (Web APP) Operational
90 days ago
99.99 % uptime
Today
Vetspire API Operational
90 days ago
99.99 % uptime
Today
Google Cloud Platform Google Compute Engine Operational
90 days ago
100.0 % uptime
Today
Vetspire Online Modules Operational
Book.Your.Vet - Online Booking Operational
Pay.Your.Vet - Remote Pay Operational
Checkin.Your.Vet - Online Check-In Operational
Vetspire Telemedicine Operational
Third-Party Integrations (Payment Processing) Operational
Cardconnect Payment Processing Operational
Square Payment Processing ? Operational
Intacct Operational
Stripe API Operational
Stripe Dashboard Operational
Stripe Checkout.js Operational
Stripe JS Operational
Third-Party Integrations (Labs) Operational
IDEXX VetConnectPlus & In-House Labs ? Operational
IDEXX WebPacs Operational
Abaxis Operational
Heska Operational
ANTECH Operational
Third-Party Integrations -Communications (SMS/MMS) Under Maintenance
Twilio SMS Operational
SMS/MMS Carrier Filters ? Operational
Twilio SMS Long Code, North America Operational
Twilio Debugger & Alarms Operational
Twilio SMS Toll-Free, North America Operational
Twilio SMS Short Code, North America Under Maintenance
Twilio MMS Long Code, North America Operational
Twilio MMS Toll-Free Operational
Twilio REST API Operational
Third-Party - Communication Integrations - Fax Operational
Dialpad Integrations Operational
Documo Webhooks Operational
Documo Email-to-Fax Operational
Documo API Operational
RingCentral Operational
Documo Fax Services Operational
Third-Party - Communication Integrations - e-mail Operational
Third-Party Integrations -Communications (e-mail) Operational
SendGrid API v3 Operational
SendGrid API Operational
SendGrid Event Webhook Operational
SendGrid Marketing Campaigns Operational
SendGrid API v2 Operational
SendGrid Email Activity Operational
SendGrid SMTP Operational
Third-Party Integrations "Other" Operational
90 days ago
100.0 % uptime
Today
PrintNode Operational
90 days ago
100.0 % uptime
Today
Cubex Operational
SSO Operational
Sentry Dashboard Operational
Snowflake Snowflake Data Warehouse (Database) Operational
Snowflake Snowpipe (Data Ingestion) Operational
Snowflake Snowflake Data Warehouse (Database) Operational
Snowflake Snowsight Operational
Snowflake Replication Operational
Snowflake Snowpipe (Data Ingestion) Operational
Snowflake Snowsight Operational
Snowflake Replication Operational
Vetspire Support - Using Third-Party Integrations Operational
Freshdesk WEB APP ? Operational
Vetspire Support Chat - Fresh Chat ? Operational
Vetspire Manual- Confluence View Content Operational
Freshdesk OUTGOING EMAILS Operational
Freshdesk INCOMING EMAILS Operational
Zoom Web Portal Operational
Vetspire Staging Enviorments Operational
Vetspire Staging Environments Operational
UI Staging Operational
API Staging Operational
Vetspire - Core ? Operational
GitHub API Requests Operational
GitHub Actions Operational
GitHub Pull Requests Operational
Sentry API Operational
Sentry US Errors Operational
Snowflake Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Vetspire API Response Time
Fetching
Apdex
Fetching
Past Incidents
Feb 8, 2025

No incidents reported today.

Feb 7, 2025

Unresolved incident: SEV 2: The schedule Appointment Button showing in Email when location has online booking toggled off.

Feb 6, 2025

No incidents reported.

Feb 5, 2025

No incidents reported.

Feb 4, 2025
Resolved - This incident has been resolved.
Feb 4, 08:48 EST
Investigating - Certain locations are unable to load the Ledger report and are seeing an error message
Feb 3, 14:07 EST
Feb 3, 2025

Unresolved incident: SEV-2 Inconsistent Prescription Refill Counts.

Feb 2, 2025

No incidents reported.

Feb 1, 2025

No incidents reported.

Jan 31, 2025
Resolved - This incident has been resolved.
Jan 31, 07:54 EST
Investigating - We are currently investigating this issue.
Jan 30, 10:12 EST
Jan 30, 2025
Jan 29, 2025

No incidents reported.

Jan 28, 2025

No incidents reported.

Jan 27, 2025

No incidents reported.

Jan 26, 2025

No incidents reported.

Jan 25, 2025

No incidents reported.