SEV-2 Inconsistent Prescription Refill Counts
Update - We have a fix that is under review. Once deployed, we will provide an update
Mar 06, 2025 - 11:42 EST
Identified - The issue has been identified and a fix is being implemented.
Feb 25, 2025 - 14:25 EST
Update - Our development teams are still investigating this issue.
Feb 14, 2025 - 14:54 EST
Investigating - We are investigating an issue causing inconsistent prescription refill counts displayed across different views in the system. The fix for this issue is currently in-progress.
Feb 03, 2025 - 15:59 EST

About This Site

Vetspire's Status Page, is where you can get updates on all major System Issues & planned maintenance.
All Major issues are considered SEV-1 & SEV-2. You can find our Hotfix Process here https://tinyurl.com/Vetspire-HotFix

These alerts are pushed to the bottom left of the Vetspire user screen when there is an issue. Feel free to subscribe for updates. You can receive emails, SMS, Slack pushes and notifications via Web-hooks.

If you are having a system issue in Vetspire that is not reported below please open a support ticket through our support portal at Support.Vetspire.com or utilize your Purple Support Chat Bubble in Vetspire.

Uptime over the past 90 days. View historical uptime.
Vetspire UI (Web APP) Operational
90 days ago
100.0 % uptime
Today
Vetspire API Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Compute Engine Operational
90 days ago
100.0 % uptime
Today
Vetspire Online Modules Operational
Book.Your.Vet - Online Booking Operational
Pay.Your.Vet - Remote Pay Operational
Checkin.Your.Vet - Online Check-In Operational
Vetspire Telemedicine Operational
Third-Party Integrations (Payment Processing) Operational
Cardconnect Payment Processing Operational
Square Payment Processing ? Operational
Intacct Operational
Stripe API Operational
Stripe Dashboard Operational
Stripe Checkout.js Operational
Stripe JS Operational
Third-Party Integrations (Labs) Operational
IDEXX VetConnectPlus & In-House Labs ? Operational
IDEXX WebPacs Operational
Abaxis Operational
Heska Operational
ANTECH Operational
Third-Party Integrations -Communications (SMS/MMS) Operational
Twilio SMS Operational
SMS/MMS Carrier Filters ? Operational
Twilio SMS Long Code, North America Operational
Twilio Debugger & Alarms Operational
Twilio SMS Toll-Free, North America Operational
Twilio SMS Short Code, North America Operational
Twilio MMS Long Code, North America Operational
Twilio MMS Toll-Free Operational
Twilio REST API Operational
Third-Party - Communication Integrations - Fax Operational
Dialpad Integrations Operational
Documo Webhooks Operational
Documo Email-to-Fax Operational
Documo API Operational
RingCentral Operational
Documo Fax Services Operational
Third-Party - Communication Integrations - e-mail Operational
Third-Party Integrations -Communications (e-mail) Operational
SendGrid API v3 Operational
SendGrid API Operational
SendGrid Event Webhook Operational
SendGrid Marketing Campaigns Operational
SendGrid API v2 Operational
SendGrid Email Activity Operational
SendGrid SMTP Operational
Third-Party Integrations "Other" Operational
90 days ago
100.0 % uptime
Today
PrintNode Operational
90 days ago
100.0 % uptime
Today
Cubex Operational
SSO Operational
Sentry Dashboard Operational
Snowflake Snowflake Data Warehouse (Database) Operational
Snowflake Snowpipe (Data Ingestion) Operational
Snowflake Snowflake Data Warehouse (Database) Operational
Snowflake Snowsight Operational
Snowflake Replication Operational
Snowflake Snowpipe (Data Ingestion) Operational
Snowflake Snowsight Operational
Snowflake Replication Operational
Vetspire Support - Using Third-Party Integrations Operational
Freshdesk WEB APP ? Operational
Vetspire Support Chat - Fresh Chat ? Operational
Vetspire Manual- Confluence View Content Operational
Freshdesk OUTGOING EMAILS Operational
Freshdesk INCOMING EMAILS Operational
Zoom Web Portal Operational
Vetspire Staging Enviorments Operational
Vetspire Staging Environments Operational
UI Staging Operational
API Staging Operational
Vetspire - Core ? Operational
GitHub API Requests Operational
GitHub Actions Operational
GitHub Pull Requests Operational
Sentry API Operational
Sentry US Errors Operational
Snowflake Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Vetspire API Response Time
Fetching
Mar 25, 2025

No incidents reported today.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.

Mar 18, 2025

No incidents reported.

Mar 17, 2025
SEV-2 Client/Patient/Chart Configuration
Resolved - We’re happy to share that the issue has now been fully resolved. After thorough testing and validation, all affected organizations have been successfully processed and are back to normal operations.

We sincerely appreciate your patience and understanding throughout this process. Our team recognizes how disruptive these situations can be and remains committed to continuously improving system stability and response times.

Thank you again for your trust and partnership. If you experience any lingering issues or have further questions, please don’t hesitate to reach out to our support team.
Mar 17, 12:45 EDT
Update - We have successfully identified the issue and are actively implementing a fix. Client, patient, and chart configurations have been validated, and the issue has been resolved for several organizations. We are monitoring the results and will continue addressing additional organizations over the weekend, with any remaining cases resolved at the beginning of the week.
Mar 15, 17:11 EDT
Update - We have successfully identified the issue and have started to implement a fix. We have validated client/patient/chart configurations and have resolved the issue for several organizations and are monitoring the results. We will continue to resolve more organizations over the weekend, and any remaining will be resolved at the beginning of the week.
Mar 15, 14:29 EDT
Update - We have successfully identified the issue and have started to implement a fix. We have validated client/patient/chart configurations and have resolved the issue for several organizations and are monitoring the results. We will continue to resolve more organizations over the weekend, and any remaining will be resolved at the beginning of the week.
Mar 15, 13:15 EDT
Update - We have successfully identified the issue and have started to implement a fix. We have validated client/patient/chart configurations and have resolved the issue for several organizations and are monitoring the results. We will continue to resolve more organizations over the weekend, and any remaining will be resolved at the beginning of the week.
Mar 14, 17:31 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 14, 16:22 EDT
Update - We appreciate your patience as our development team works to resolve this issue. The team is actively finalizing the restoration for affected organizations this morning.

We will continue to provide updates as progress is made and share more information as soon as it becomes available. Thank you for your understanding!
Mar 14, 07:47 EDT
Update - We appreciate your patience as we continue working through the final steps of this process. Our team is still running tests on the script with larger datasets to confirm that everything functions as expected. This is the last piece we need to validate before proceeding with processing the remaining organizations tomorrow morning GMT.

We’ll continue providing updates as we progress and will share more information as soon as we have it. Thank you again for your understanding!
Mar 13, 20:52 EDT
Update - We appreciate your patience as we continue working through the final steps of this process. Our team is still running tests on the script with larger datasets to confirm that everything functions as expected. This is the last piece we need to validate before proceeding with processing the remaining organizations tomorrow morning GMT.

We’ll continue providing updates as we progress and will share more information as soon as we have it. Thanks again for your understanding!
Mar 13, 18:01 EDT
Update - We appreciate your patience as we continue working through the final steps of this process. Our team is still running tests on the script with larger datasets to confirm everything functions as expected. This is the last piece we need to validate before proceeding with processing the remaining orgs tomorrow morning GMT.

We’ll continue providing updates as we progress and will share more information as soon as we have it. Thanks again for your understanding!
Mar 13, 15:28 EDT
Update - We understand how important this is and appreciate your patience while we continue working through the resolution process. Our team is actively testing the script against larger datasets, ensuring everything runs smoothly before moving forward. Since this is the last variable we need to account for, if all goes well, we expect to process the remaining orgs tomorrow morning GMT.

We’ll keep you posted with further updates as we make progress. Thanks again for bearing with us!
Mar 13, 14:17 EDT
Update - We are continuing to work through the resolution process for the affected organizations. The team is currently testing the resolution against larger datasets, as this is the final remaining unknown that needs to be accounted for. If all looks good, we will proceed with processing the remainder of the orgs tomorrow morning GMT. Our team remains actively engaged in resolving this issue as efficiently as possible, and further updates will be provided as progress continues.
Mar 13, 12:16 EDT
Update - The issue has been identified, and we are continuing to work towards a resolution. We appreciate your patience and we will provide updates as soon as more information is available.
Mar 13, 10:02 EDT
Update - The issue has been identified, and we are continuing to work towards a resolution. We appreciate your patience and we will provide updates as soon as more information is available.
Mar 13, 08:41 EDT
Update - The issue has been identified, and we are continuing to work towards a resolution. We appreciate your patience and we will provide updates as soon as more information is available.
Mar 13, 07:10 EDT
Update - The issue has been identified, and we are continuing to work towards a resolution. We appreciate your patience and will provide updates as soon as more information is available.
Mar 12, 21:55 EDT
Update - The issue has been identified, and we are continuing to work towards a resolution. We appreciate your patience and we will provide updates as soon as more information is available.
Mar 12, 21:00 EDT
Update - The issue has been identified, and we are continuing to work towards a resolution. We appreciate your patience—we will provide updates as soon as more information is available.
Mar 12, 20:02 EDT
Update - The issue has been identified, and we are continuing to work towards a resolution. Thank you for your patience—we will provide updates as soon as more information is available.
Mar 12, 18:42 EDT
Update - We are continuing to work towards a resolution. Thank you for your patience—we will provide updates as soon as more information is available.
Mar 12, 17:38 EDT
Update - We are continuing to work towards a resolution. Thank you for your patience—we will provide updates as soon as possible.
Mar 12, 16:37 EDT
Update - The data issues has been identified in the encounter sections. The Development team is actively working on the next steps to rewrite the affected encounters with the correct data.
Mar 12, 10:32 EDT
Identified - It appears that this issue is affecting a very small portion of Vetspire users and we're working on a solution
Mar 11, 15:05 EDT
Investigating - We're all looking into a possible issue with Client/Patient/Chart Configuration
Mar 11, 09:00 EDT
We are investigating a possible Vetspire/Antech integration issue.
Resolved - This incident has been resolved.
Mar 17, 10:38 EDT
Identified - The issue has been identified and a fix is being implemented.
Mar 17, 10:33 EDT
Investigating - We are currently investigating this issue.
Mar 17, 10:28 EDT
Mar 16, 2025

No incidents reported.

Mar 15, 2025
Mar 14, 2025
Mar 13, 2025
SEV 2: The schedule Appointment Button showing in Email when location has online booking toggled off
Resolved - This incident has been resolved.
Mar 13, 07:56 EDT
Update - We have inalized a fix for the issue! It’s currently undergoing our standard review to ensure everything meets our quality benchmarks. Here’s what you can expect next:

• Once the review is complete, we’ll confirm the timeline for deployment.
• We’ll reach out immediately with any updates.
• If you have any questions in the meantime, feel free to let us know.

Thank you for your patience while we finalize this solution.
Mar 6, 11:52 EST
Identified - The issue has been identified and a fix is being implemented.
Feb 18, 14:10 EST
Update - Our development teams are still investigating this issue.
Feb 14, 14:54 EST
Investigating - We are aware that the Scheduled Appointment button is still appearing in reminder emails, even when online booking is disabled for a location. The fix for this issue is currently in-progress.
Feb 7, 14:28 EST
Mar 12, 2025
Mar 11, 2025
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