Identified - The Team has Identified the issue and is working on the fix.
Jul 26, 2024 - 11:39 EDT
Update - We are continuing to investigate this issue.
Jul 25, 2024 - 19:40 EDT
Investigating - Currently the chart view of encounters is only displaying Orders and not other fields. All notes are still present in the encounter when clicked on, but is not displaying any notes that have been entered in the encounter, in the chart view. Our Development Team is investigating.
Jul 25, 2024 - 08:35 EDT

About This Site

Vetspire's Status Page, is where you can get updates on all major System Issues & planned maintenance.
All Major issues are considered SEV-1 & SEV-2. You can find our Hotfix Process here https://tinyurl.com/Vetspire-HotFix

These alerts are pushed to the bottom left of the Vetspire user screen when there is an issue. Feel free to subscribe for updates. You can receive emails, SMS, Slack pushes and notifications via Web-hooks.

If you are having a system issue in Vetspire that is not reported below please open a support ticket through our support portal at Support.Vetspire.com or utilize your Purple Support Chat Bubble in Vetspire.

Vetspire UI (Web APP) Operational
90 days ago
100.0 % uptime
Today
Vetspire API Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Compute Engine Operational
90 days ago
99.76 % uptime
Today
Cubex Operational
SSO Operational
Vetspire Online Modules Operational
Book.Your.Vet - Online Booking Operational
Pay.Your.Vet - Remote Pay Operational
Checkin.Your.Vet - Online Check-In Operational
Vetspire Telemedicine Operational
Third-Party Integrations (Payment Processing) Operational
Cardconnect Payment Processing Operational
Square Payment Processing ? Operational
Intacct Operational
Stripe API Operational
Stripe Dashboard Operational
Stripe Checkout.js Operational
Stripe JS Operational
Third-Party Integrations (Labs) Operational
IDEXX VetConnectPlus & In-House Labs ? Operational
IDEXX WebPacs Operational
Abaxis Operational
Heska Operational
ANTECH Operational
Third-Party Integrations -Communications (SMS/MMS) Degraded Performance
Twilio SMS Operational
SMS/MMS Carrier Filters ? Operational
Twilio SMS Long Code, North America Operational
Twilio Debugger & Alarms Operational
Twilio SMS Toll-Free, North America Operational
Twilio SMS Short Code, North America Degraded Performance
Twilio MMS Long Code, North America Operational
Twilio MMS Toll-Free Operational
Twilio REST API Operational
Third-Party - Communication Integrations - Fax Operational
Dialpad Integrations Operational
Documo Webhooks Operational
Documo Email-to-Fax Operational
Documo API Operational
RingCentral Operational
Documo Fax Services Operational
Third-Party - Communication Integrations - e-mail Operational
Third-Party Integrations -Communications (e-mail) Operational
SendGrid API v3 Operational
SendGrid API Operational
SendGrid Event Webhook Operational
SendGrid Marketing Campaigns Operational
SendGrid API v2 Operational
SendGrid Email Activity Operational
SendGrid SMTP Operational
Vetspire Support - Using Third-Party Integrations Operational
Freshdesk WEB APP ? Operational
Vetspire Support Chat - Fresh Chat ? Operational
Vetspire Manual- Confluence View Content Operational
Freshdesk OUTGOING EMAILS Operational
Freshdesk INCOMING EMAILS Operational
Zoom Web Portal Operational
Vetspire Staging Enviorments Operational
Vetspire Staging Environments Operational
UI Staging Operational
API Staging Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Vetspire API Response Time
Fetching
Apdex
Fetching
Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024

Unresolved incident: SEV 2- The Chart Preview of Encounters is not displaying encounter notes and only showing Orders.

Jul 25, 2024
Resolved - This incident has been resolved.
Jul 25, 18:46 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 25, 18:40 EDT
Investigating - Antech is currently experiencing an outage. While their team works on this issue, ordering labs and portal access is non-functioning.
Jul 25, 18:36 EDT
Resolved - This incident has been resolved.
Jul 25, 16:31 EDT
Investigating - We are investigating this issue with
Jul 25, 10:24 EDT
Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

No incidents reported.

Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024
Resolved - Our integration partner has resolved the issue. Please see their page for further information. https://status.cardconnect.com/incidents/tkvs79l706dv
Jul 15, 17:26 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 15, 14:15 EDT
Update - We are continuing to investigate this issue.
Jul 15, 12:51 EDT
Investigating - Vetpire Support has just been made aware of a CardPoint/CardConnect integrated terminal disruption that may impact some POS and PIMs systems, which include Vetspire. Please refer to https://status.cardconnect.com/ for updates on this matter as it is investigated.
Jul 15, 12:50 EDT
Resolved - This incident has been resolved.
Jul 15, 17:22 EDT
Update - We are continuing to work on a fix for this issue.
Jul 15, 15:50 EDT
Identified - The issue has been identified and a fix is being implemented.
Jul 15, 15:40 EDT
Investigating - We are experiencing an issue where incoming SMS messages are failing to be delivered to Vetspire. This recurrence has resulted in a small number of failed messages in the last 72 hours following the latest deployment on July 11th. We understand all communication is important and are working to resolve this promptly.
Jul 15, 13:35 EDT
Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.