All Systems Operational

About This Site

Vetspire's Status Page, is where you can get updates on all major System Issues & planned maintenance.
All Major issues are considered SEV-1 & SEV-2. You can find our Hotfix Process here https://tinyurl.com/Vetspire-HotFix

These alerts are pushed to the bottom left of the Vetspire user screen when there is an issue. Feel free to subscribe for updates. You can receive emails, SMS, Slack pushes and notifications via Web-hooks.

If you are having a system issue in Vetspire that is not reported below please open a support ticket through our support portal at Support.Vetspire.com or utilize your Purple Support Chat Bubble in Vetspire.

Uptime over the past 90 days. View historical uptime.
Vetspire UI (Web APP) Operational
90 days ago
99.99 % uptime
Today
Vetspire API Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Compute Engine Operational
90 days ago
100.0 % uptime
Today
Cubex Operational
Vetspire Online Modules Operational
Book.Your.Vet - Online Booking Operational
Pay.Your.Vet - Remote Pay Operational
Checkin.Your.Vet - Online Check-In Operational
Vetspire Telemedicine Operational
Third-Party Integrations (Payment Processing) Operational
Cardconnect Payment Processing Operational
Square Payment Processing ? Operational
Intacct Operational
Stripe API Operational
Stripe Dashboard Operational
Stripe Checkout.js Operational
Stripe JS Operational
Third-Party Integrations (Labs) Operational
IDEXX VetConnectPlus & In-House Labs ? Operational
IDEXX WebPacs Operational
Abaxis Operational
Heska Operational
ANTECH Operational
Third-Party Integrations -Communications (SMS/MMS) Operational
Twilio SMS Operational
SMS/MMS Carrier Filters ? Operational
Twilio SMS Long Code, North America Operational
Twilio Debugger & Alarms Operational
Twilio SMS Toll-Free, North America Operational
Twilio SMS Short Code, North America Operational
Twilio MMS Long Code, North America Operational
Twilio MMS Toll-Free Operational
Twilio REST API Operational
Third-Party - Communication Integrations - Fax Operational
Dialpad Integrations Operational
Documo Webhooks Operational
Documo Email-to-Fax Operational
Documo API Operational
RingCentral Operational
Documo Fax Services Operational
Third-Party - Communication Integrations - e-mail Operational
Third-Party Integrations -Communications (e-mail) Operational
SendGrid API v3 Operational
SendGrid API Operational
SendGrid Event Webhook Operational
SendGrid Marketing Campaigns Operational
SendGrid API v2 Operational
SendGrid Email Activity Operational
SendGrid SMTP Operational
Vetspire Support - Using Third-Party Integrations Operational
Freshdesk WEB APP ? Operational
Vetspire Support Chat - Fresh Chat ? Operational
Vetspire Manual- Confluence View Content Operational
Freshdesk OUTGOING EMAILS Operational
Freshdesk INCOMING EMAILS Operational
Zoom Web Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Web App Hosting Update Dec 5, 2023 04:00-04:30 EST
We will be editing the DNS of our Web Application as we update the hosting solution for it.

For any whitelists, this IP will change from 199.36.158.100 to 130.211.29.202.

The API will not be affected.
Posted on Nov 28, 2023 - 10:28 EST
System Metrics Month Week Day
Vetspire API Response Time
Fetching
Apdex
Fetching
Past Incidents
Nov 28, 2023

No incidents reported today.

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.

Nov 22, 2023

No incidents reported.

Nov 21, 2023

No incidents reported.

Nov 20, 2023
SEV-2 AT&T is blocking your.vet links
Resolved - We have worked with AT&T and Twilio and we are confident that this issue is resolved.
Nov 20, 20:57 EST
Update - We are continuing to monitor for any further issues.
Nov 17, 20:57 EST
Monitoring - We have updated the your.vet links that were being filtered to be yourpet.link and are monitoring to see if these will still be filtered by AT&T.
Nov 9, 15:26 EST
Update - We believe we have a fix that will help mitigate this issue. We are currently testing it and hope to deploy it to production in the next 24 hours.
Nov 8, 08:20 EST
Update - We are continuing to work on a fix for this issue.
Nov 3, 17:26 EDT
Update - We apologize for this inconvenience. We are working with Twilio, our integration partner, and our development team, to provide the best solution to prevent any further disruption. as a reminder, currently, it appears that only phone numbers that AT&T provide service for our being affected.
Oct 31, 21:46 EDT
Update - We are continuing to work to resolve this.
Oct 27, 09:28 EDT
Update - We are still working to resolve this.

We have triggered alarms to allow us to know when SMS messages are not delivered. We are then able to provide massive communication or individualized communication to those key account contacts.

We have been alerted that AT&T is blocking SMS messages that include "your.vet" in the message. We are working to resolve this issue. In the meantime, if your client has AT&T as their provider, they may not receive any messages sent with your.vet. We recommend emailing them instead.

A few examples are payment and check-in links.
We are working to resolve this as fast as possible; however, it may take a few business days as it involves multiple parties.
Oct 26, 11:50 EDT
Identified - We have triggered alarms to allow us to know when SMS messages are not delivered. We are then able to provide massive communication or individualized communication to those key account contacts.

We have been alerted that AT&T is blocking SMS messages that include "your.vet" in the message. We are working to resolve this issue. In the meantime, if your client has AT&T as their provider, they may not receive any messages sent with your.vet. We recommend emailing them instead.

A few examples are payment and check-in links.
We are working to resolve this as fast as possible; however, it may take a few business days as it involves multiple parties.
Oct 25, 13:31 EDT
Nov 19, 2023

No incidents reported.

Nov 18, 2023

No incidents reported.

Nov 17, 2023
Nov 16, 2023

No incidents reported.

Nov 15, 2023

No incidents reported.

Nov 14, 2023

No incidents reported.

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