Auto-Confirmation Replies Returning Incorrect Response

Incident Report for Vetspire

Resolved

This incident has been resolved.

Posted Sep 15, 2022 - 11:04 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 15, 2022 - 10:47 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 15, 2022 - 10:37 PDT

Investigating

Vetspire is aware that clients who respond appropriately to the auto-confirmation text for appointments are receiving a reply that states "We're sorry, this number is for appointment confirmations only. Please call the clinic directly for further assistance." We are working with Twilio to resolve this error and will post updates here.

Posted Sep 15, 2022 - 10:01 PDT

This incident affected: Vetspire API.