CardPointe Service Disruption

Incident Report for Vetspire Status Page

Resolved

This incident has been resolved.

Posted Oct 09, 2026 - 14:13 EDT

Monitoring

Per CardConnect, service has been restored and they are monitoring results.

Merchants utilizing the CardPointe Integrated Terminal may need to power cycle their device to restore connectivity. If you have any questions, please reach out to them directly.

Posted Oct 09, 2026 - 13:16 EDT

Investigating

CardConnect is experiencing service disruption while using CoPilot, CardPointe Gateway, and the CardPointe Desktop Application. They are currently investigating the issue.

For any questions, please reach out to CardConnect
https://status.cardconnect.com/history

Posted Oct 09, 2026 - 13:06 EDT

This incident affected: Payment Processors (Third-Party Integrations) (CardConnect).