We are aware of an issue that is preventing incoming SMS messages into Vetspire.

Incident Report for Vetspire

Resolved

This incident has been resolved.

Posted Sep 14, 2022 - 16:33 EDT

Update

This is now resolved. Please note this may have affected any auto confirmation messages for 9/14/22. Messages sent by a pet parent between 10:30am-3pm EST may not have come back into VS.

Posted Sep 14, 2022 - 15:15 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 14, 2022 - 14:56 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 14, 2022 - 14:34 EDT

Investigating

We are currently investigating this issue.

Posted Sep 14, 2022 - 13:46 EDT

This incident affected: Vetspire UI (Web APP) and Third-Party Integrations (Communication) (Twilio SMS Toll-Free, North America, Twilio MMS Toll-Free, Twilio MMS Short Code, North America, Twilio MMS Long Code, North America, Twilio SMS Long Code, North America, Twilio REST API).