We are continuing to monitor for any further issues.
Posted Jul 16, 2025 - 14:42 EDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jul 16, 2025 - 14:42 EDT
Identified
Good news — the issue appears to be identified and under control by our service providers (Freshdesk + Microsoft). Here’s what we’re seeing: • The backlog of incoming and outgoing messages is actively shrinking • Response times are steadily improving • No action needed — previously delayed messages are processing automatically We’ll continue to monitor and will post a final update once everything is fully resolved. Thanks again for your patience
Posted Jul 16, 2025 - 12:12 EDT
Investigating
Here’s what we know so far: • Some users are experiencing issues with ticket submissions and email replies • Access to the support portal may be intermittent or unavailable • We're actively working to understand the impact. What this means for you: • There may be delays in response times or missing tickets We’ll keep you updated every 60-90 minutes (or sooner if there’s progress). Appreciate your patience while we work through this!
Posted Jul 16, 2025 - 10:24 EDT
This incident affected: Vetspire Support - Using Third-Party Integrations (Freshdesk WEB APP, Freshdesk OUTGOING EMAILS, Freshdesk INCOMING EMAILS).