Investigating - Twilio is actively collaborating with AT&T to identify and resolve the root cause of this issue that has resulted in AT&T SMS failures affecting a subset of recently onboarded longcode numbers.
No customer action is required at this time. We will continue to monitor the situation and post updates as they become available from Twilio.
Mar 31, 2025 - 09:18 EDT
Vetspire's Status Page, is where you can get updates on all major System Issues & planned maintenance.
All Major issues are considered SEV-1 & SEV-2. You can find our Hotfix Process here https://tinyurl.com/Vetspire-HotFix
These alerts are pushed to the bottom left of the Vetspire user screen when there is an issue. Feel free to subscribe for updates. You can receive emails, SMS, Slack pushes and notifications via Web-hooks.
If you are having a system issue in Vetspire that is not reported below please open a support ticket through our support portal at Support.Vetspire.com or utilize your Purple Support Chat Bubble in Vetspire.
Vetspire UI (Web APP)
Operational
90 days ago
100.0
% uptime
Today
Vetspire API
Operational
90 days ago
100.0
% uptime
Today
Google Cloud Platform Google Compute Engine
Operational
Resolved -
This incident has been resolved.
Mar 31, 18:25 EDT
Monitoring -
Idexx has completed a full analysis of potential affected customers and have confirmed that all of them have had the fix applied. Their team has set up a new monitor to be alerted if any additional issues arise, and will continue to actively monitor for at least the next 24 hours
Mar 29, 08:22 EDT
Identified -
Idexx is currently experiencing an outage that is affecting multiple PIMS including Vetspire. This outage is affecting the ability to order in house and reference labs.
Resolved -
This incident has been resolved.
Mar 25, 08:20 EDT
Update -
We have a fix that is under review. Once deployed, we will provide an update
Mar 6, 11:42 EST
Identified -
The issue has been identified and a fix is being implemented.
Feb 25, 14:25 EST
Update -
Our development teams are still investigating this issue.
Feb 14, 14:54 EST
Investigating -
We are investigating an issue causing inconsistent prescription refill counts displayed across different views in the system. The fix for this issue is currently in-progress.
Feb 3, 15:59 EST