SEV-2 Duplicate Reminders
Identified - We are aware of some reported issues regarding duplicate reminders being sent to clients via SMS and email. The team has identified the root cause and is currently testing a fix. We aim to release a hotfix tonight to resolve this issue.
We understand the frustration this may have caused and appreciate your patience as our team works to actively address it.
Nov 20, 2024 - 15:55 EST
Investigating - We are aware of some reported issues regarding duplicate reminders being sent to clients via SMS and email. The team has identified the root cause and is currently testing a fix. We aim to release a hotfix tonight to resolve this issue.
We understand the frustration this may have caused and appreciate your patience as our team works to actively address it.
Nov 20, 2024 - 14:30 EST
Unable to save changes on Packages
Monitoring - A fix has been implemented and we are monitoring the situation
Nov 20, 2024 - 12:02 EST
Investigating - We are investigating an issue where changes made to packages are not reflecting as being saved.
Nov 19, 2024 - 13:12 EST
Third-Party Integrations (Labs) - Antech is reporting an outage
Update - Antech has resolved an issue that was affecting all systems, not only Vetspire.

Here is a message from Antech "To ensure you are using the most current version of the website, please hold the control key and F5 on your keyboard at the same time, then release. This may also resolve any recent issues you may be experiencing."
Nov 20, 2024 - 16:01 EST
Monitoring - Antech has resolved an issue that was affecting all systems, not only Vetspire.

Here is a message from Antech "To ensure you are using the most current version of the website, please hold the control key and F5 on your keyboard at the same time, then release. This may also resolve any recent issues you may be experiencing."
Nov 20, 2024 - 15:45 EST
Update - Third-Party Integrations (Labs) - Antech is still reporting an outage. They can be reached at 800-872-1001
Nov 20, 2024 - 11:37 EST
Investigating - Third-Party Integrations (Labs) - Antech is reporting an outage. This is with ALL PIMIS not just Vetspire
Nov 19, 2024 - 15:16 EST

About This Site

Vetspire's Status Page, is where you can get updates on all major System Issues & planned maintenance.
All Major issues are considered SEV-1 & SEV-2. You can find our Hotfix Process here https://tinyurl.com/Vetspire-HotFix

These alerts are pushed to the bottom left of the Vetspire user screen when there is an issue. Feel free to subscribe for updates. You can receive emails, SMS, Slack pushes and notifications via Web-hooks.

If you are having a system issue in Vetspire that is not reported below please open a support ticket through our support portal at Support.Vetspire.com or utilize your Purple Support Chat Bubble in Vetspire.

Uptime over the past 90 days. View historical uptime.
Vetspire UI (Web APP) Operational
90 days ago
99.99 % uptime
Today
Vetspire API Operational
90 days ago
99.99 % uptime
Today
Google Cloud Platform Google Compute Engine Operational
90 days ago
100.0 % uptime
Today
Vetspire Online Modules Operational
Book.Your.Vet - Online Booking Operational
Pay.Your.Vet - Remote Pay Operational
Checkin.Your.Vet - Online Check-In Operational
Vetspire Telemedicine Operational
Third-Party Integrations (Payment Processing) Operational
Cardconnect Payment Processing Operational
Square Payment Processing ? Operational
Intacct Operational
Stripe API Operational
Stripe Dashboard Operational
Stripe Checkout.js Operational
Stripe JS Operational
Third-Party Integrations (Labs) Operational
IDEXX VetConnectPlus & In-House Labs ? Operational
IDEXX WebPacs Operational
Abaxis Operational
Heska Operational
ANTECH Operational
Third-Party Integrations -Communications (SMS/MMS) Degraded Performance
Twilio SMS Degraded Performance
SMS/MMS Carrier Filters ? Degraded Performance
Twilio SMS Long Code, North America Degraded Performance
Twilio Debugger & Alarms Operational
Twilio SMS Toll-Free, North America Operational
Twilio SMS Short Code, North America Degraded Performance
Twilio MMS Long Code, North America Operational
Twilio MMS Toll-Free Operational
Twilio REST API Operational
Third-Party - Communication Integrations - Fax Operational
Dialpad Integrations Operational
Documo Webhooks Operational
Documo Email-to-Fax Operational
Documo API Operational
RingCentral Operational
Documo Fax Services Operational
Third-Party - Communication Integrations - e-mail Operational
Third-Party Integrations -Communications (e-mail) Operational
SendGrid API v3 Operational
SendGrid API Operational
SendGrid Event Webhook Operational
SendGrid Marketing Campaigns Operational
SendGrid API v2 Operational
SendGrid Email Activity Operational
SendGrid SMTP Operational
Third-Party Integrations "Other" Operational
90 days ago
100.0 % uptime
Today
PrintNode Operational
90 days ago
100.0 % uptime
Today
Cubex Operational
SSO Operational
Sentry Dashboard Operational
Snowflake Snowflake Data Warehouse (Database) Operational
Snowflake Snowpipe (Data Ingestion) Operational
Snowflake Snowflake Data Warehouse (Database) Operational
Snowflake Snowsight Operational
Snowflake Replication Operational
Snowflake Snowpipe (Data Ingestion) Operational
Snowflake Snowsight Operational
Snowflake Replication Operational
Vetspire Support - Using Third-Party Integrations Operational
Freshdesk WEB APP ? Operational
Vetspire Support Chat - Fresh Chat ? Operational
Vetspire Manual- Confluence View Content Operational
Freshdesk OUTGOING EMAILS Operational
Freshdesk INCOMING EMAILS Operational
Zoom Web Portal Operational
Vetspire Staging Enviorments Operational
Vetspire Staging Environments Operational
UI Staging Operational
API Staging Operational
Vetspire - Core ? Operational
GitHub API Requests Operational
GitHub Actions Operational
GitHub Pull Requests Operational
Sentry API Operational
Sentry US Errors Operational
Snowflake Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Vetspire API Response Time
Fetching
Apdex
Fetching
Past Incidents
Nov 20, 2024

Unresolved incidents: SEV-2 Duplicate Reminders, Third-Party Integrations (Labs) - Antech is reporting an outage, Unable to save changes on Packages.

Nov 19, 2024
SDF- For Invoices & Estimates
Resolved - We have resolved this issue. You may have to refresh or log out and back into Vetspire.
Nov 19, 14:56 EST
Update - We have resolved this issue. You may have refresh or log out and back into Vetspire.
Nov 19, 14:56 EST
Identified - We are continuing to investigate this issue.
Nov 19, 14:51 EST
Update - We are continuing to investigate this issue.
Nov 19, 14:50 EST
Investigating - We are currently investigating this issue.
Nov 19, 14:47 EST
SDF when selecting the "save" button on packages.
Resolved - This incident has been resolved.
Nov 19, 13:10 EST
Monitoring - We have deployed a fix that has been tested and seems to have resolved the issue. You may have to refresh or log out of Vetspire and log back in, which should address the issue. If that does not, please reach out to Vetspire support.
Nov 18, 13:27 EST
Identified - The issue has been identified and a fix is being worked on
Nov 18, 13:00 EST
Investigating - We are aware of an issue with editing packages and are investigating it.
Nov 18, 12:59 EST
Nov 18, 2024
Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024
CardPointe/CardConnect Gateway Disruption
Resolved - This incident has been resolved.
Nov 7, 15:45 EST
Update - We are continuing to monitor for any further issues.
Nov 7, 07:41 EST
Update - Services are restored and CardPointe is continuing to monitor results.
Nov 7, 07:37 EST
Monitoring - A fix has been implemented and is being monitored for results.
Nov 6, 15:45 EST
Investigating - CardPointe is currently investigating a CardPointe Gateway disruption which may be impacting your
business. They are currently working to resolve this issue.
This is affecting multiple PIMS including Vetspire.
You can follow their status page for updates - https://status.cardconnect.com/
Nov 6, 15:38 EST
Nov 6, 2024
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