Investigating - Idexx is currently experiencing an outage that is affecting multiple PIMS including Vetspire.
You can follow their status page at https://status.idexxsoftware.com/ for any updates
Apr 02, 2025 - 15:42 EDT
You can follow their status page at https://status.idexxsoftware.com/ for any updates
Apr 02, 2025 - 15:42 EDT
3rd Party Outage: SMS Delivery Failures from AT&T Network to a Subset of Twilio Numbers (US Only)
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Investigating - Twilio is actively collaborating with AT&T to identify and resolve the root cause of this issue that has resulted in AT&T SMS failures affecting a subset of recently onboarded longcode numbers.
No customer action is required at this time. We will continue to monitor the situation and post updates as they become available from Twilio.
Mar 31, 2025 - 09:18 EDT
No customer action is required at this time. We will continue to monitor the situation and post updates as they become available from Twilio.
Mar 31, 2025 - 09:18 EDT
About This Site
Vetspire's Status Page, is where you can get updates on all major System Issues & planned maintenance.
All Major issues are considered SEV-1 & SEV-2. You can find our Hotfix Process here https://tinyurl.com/Vetspire-HotFix
These alerts are pushed to the bottom left of the Vetspire user screen when there is an issue. Feel free to subscribe for updates. You can receive emails, SMS, Slack pushes and notifications via Web-hooks.
If you are having a system issue in Vetspire that is not reported below please open a support ticket through our support portal at Support.Vetspire.com or utilize your Purple Support Chat Bubble in Vetspire.
Vetspire UI (Web APP)
Operational
Vetspire API
Operational
Google Cloud Platform Google Compute Engine
Operational
Vetspire Online Modules
Operational
Book.Your.Vet - Online Booking
Operational
Pay.Your.Vet - Remote Pay
Operational
Checkin.Your.Vet - Online Check-In
Operational
Vetspire Telemedicine
Operational
Third-Party Integrations (Payment Processing)
Operational
Cardconnect Payment Processing
Operational
Square Payment Processing
?
Operational
Intacct
Operational
Stripe API
Operational
Stripe Dashboard
Operational
Stripe Checkout.js
Operational
Stripe JS
Operational
Third-Party Integrations (Labs)
Partial Outage
IDEXX VetConnectPlus & In-House Labs
?
Partial Outage
IDEXX WebPacs
Operational
Abaxis
Operational
Heska
Operational
ANTECH
Operational
Third-Party Integrations -Communications (SMS/MMS)
Degraded Performance
Twilio SMS
Degraded Performance
SMS/MMS Carrier Filters
?
Operational
Twilio SMS Long Code, North America
Operational
Twilio Debugger & Alarms
Operational
Twilio SMS Toll-Free, North America
Operational
Twilio SMS Short Code, North America
Operational
Twilio MMS Long Code, North America
Operational
Twilio MMS Toll-Free
Operational
Twilio REST API
Operational
Third-Party - Communication Integrations - Fax
Operational
Dialpad Integrations
Operational
Documo Webhooks
Operational
Documo Email-to-Fax
Operational
Documo API
Operational
RingCentral
Operational
Documo Fax Services
Operational
Third-Party - Communication Integrations - e-mail
Operational
Third-Party Integrations -Communications (e-mail)
Operational
SendGrid API v3
Operational
SendGrid API
Operational
SendGrid Event Webhook
Operational
SendGrid Marketing Campaigns
Operational
SendGrid API v2
Operational
SendGrid Email Activity
Operational
SendGrid SMTP
Operational
Third-Party Integrations "Other"
Operational
PrintNode
Operational
Cubex
Operational
SSO
Operational
Sentry Dashboard
Operational
Snowflake Snowflake Data Warehouse (Database)
Operational
Snowflake Snowpipe (Data Ingestion)
Operational
Snowflake Snowflake Data Warehouse (Database)
Operational
Snowflake Snowsight
Operational
Snowflake Replication
Operational
Snowflake Snowpipe (Data Ingestion)
Operational
Snowflake Snowsight
Operational
Snowflake Replication
Operational
Vetspire Support - Using Third-Party Integrations
Operational
Freshdesk WEB APP
?
Operational
Vetspire Support Chat - Fresh Chat
?
Operational
Vetspire Manual- Confluence View Content
Operational
Freshdesk OUTGOING EMAILS
Operational
Freshdesk INCOMING EMAILS
Operational
Zoom Web Portal
Operational
Vetspire Staging Enviorments
Operational
Vetspire Staging Environments
Operational
UI Staging
Operational
API Staging
Operational
Vetspire - Core
?
Operational
GitHub API Requests
Operational
GitHub Actions
Operational
GitHub Pull Requests
Operational
Sentry API
Operational
Sentry US Errors
Operational
Snowflake
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.