Service Under Maintenance

About This Site

Vetspire's Status Page, is where you can get updates on all major System Issues & planned maintenance.
All Major issues are considered SEV-1 & SEV-2. You can find our Hotfix Process here https://tinyurl.com/Vetspire-HotFix

These alerts are pushed to the bottom left of the Vetspire user screen when there is an issue. Feel free to subscribe for updates. You can receive emails, SMS, Slack pushes and notifications via Web-hooks.

If you are having a system issue in Vetspire that is not reported below please open a support ticket through our support portal at Support.Vetspire.com or utilize your Purple Support Chat Bubble in Vetspire.

Uptime over the past 90 days. View historical uptime.
Vetspire UI (Web APP) Operational
90 days ago
99.96 % uptime
Today
Vetspire API Operational
90 days ago
99.96 % uptime
Today
Google Cloud Platform Google Compute Engine Operational
90 days ago
100.0 % uptime
Today
Cubex Operational
SSO Operational
Vetspire Online Modules Operational
Book.Your.Vet - Online Booking Operational
Pay.Your.Vet - Remote Pay Operational
Checkin.Your.Vet - Online Check-In Operational
Vetspire Telemedicine Operational
Third-Party Integrations (Payment Processing) Operational
Cardconnect Payment Processing Operational
Square Payment Processing ? Operational
Intacct Operational
Stripe API Operational
Stripe Dashboard Operational
Stripe Checkout.js Operational
Stripe JS Operational
Third-Party Integrations (Labs) Operational
IDEXX VetConnectPlus & In-House Labs ? Operational
IDEXX WebPacs Operational
Abaxis Operational
Heska Operational
ANTECH Operational
Third-Party Integrations -Communications (SMS/MMS) Operational
Twilio SMS Operational
SMS/MMS Carrier Filters ? Operational
Twilio SMS Long Code, North America Operational
Twilio Debugger & Alarms Operational
Twilio SMS Toll-Free, North America Operational
Twilio SMS Short Code, North America Operational
Twilio MMS Long Code, North America Operational
Twilio MMS Toll-Free Operational
Twilio REST API Operational
Third-Party - Communication Integrations - Fax Operational
Dialpad Integrations Operational
Documo Webhooks Operational
Documo Email-to-Fax Operational
Documo API Operational
RingCentral Operational
Documo Fax Services Operational
Third-Party - Communication Integrations - e-mail Operational
Third-Party Integrations -Communications (e-mail) Operational
SendGrid API v3 Operational
SendGrid API Operational
SendGrid Event Webhook Operational
SendGrid Marketing Campaigns Operational
SendGrid API v2 Operational
SendGrid Email Activity Operational
SendGrid SMTP Operational
Vetspire Support - Using Third-Party Integrations Under Maintenance
Freshdesk WEB APP ? Operational
Vetspire Support Chat - Fresh Chat ? Operational
Vetspire Manual- Confluence View Content Under Maintenance
Freshdesk OUTGOING EMAILS Operational
Freshdesk INCOMING EMAILS Operational
Zoom Web Portal Operational
Vetspire Staging Enviorments Operational
Vetspire Staging Environments Operational
UI Staging Operational
API Staging Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Vetspire API Response Time
Fetching
Apdex
Fetching
Past Incidents
May 19, 2024

No incidents reported today.

May 18, 2024

No incidents reported.

May 17, 2024

No incidents reported.

May 16, 2024
SEV- 1 Some Invoice total does not match the "invoice generated for$_.__"
Resolved - A fix was deployed and tested. The overall impact has been minimal, affecting only a handful of users. The issue, which began today, caused cancellations of labs to be removed from finalized invoices.
May 16, 17:42 EDT
Update - A fix will be deployed within the next 30 minutes. The overall impact has been minimal, affecting only a handful of users. The issue, which began today, caused cancellations of labs to be removed from finalized invoices.

We appreciate your patience and understanding as we resolve this matter promptly.
May 16, 17:07 EDT
Identified - The issue has been identified and a fix is being implemented.
May 16, 16:54 EDT
Investigating - We are currently investigating this issue.
May 16, 14:58 EDT
Antech Outage Not Related to Vetspire.
Resolved - This incident has been resolved. Please know that there may be orphan labs for any test ordered during this time. These results will need to be manually entered, this was a cause of Antech outage.
May 16, 16:54 EDT
Update - We are continuing to monitor for any further issues.
May 16, 16:15 EDT
Monitoring - Anetch has pushed a fix. This should fix the issue across all PIMS including Vetspire.
May 16, 16:15 EDT
Update - Antech has verified that there is an outage on their side. They don't have a status page to be able to track. We will do our best to keep you updated.
May 16, 15:43 EDT
Identified - Antech is having an outage and is working on fixing this issue
May 16, 15:42 EDT
Investigating - We are investigating a possible Antech outage and working with their support to investigate this
May 16, 15:40 EDT
May 15, 2024

No incidents reported.

May 14, 2024

No incidents reported.

May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024
Idexx is having an outage
Resolved - This incident has been resolved.
May 9, 20:44 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 9, 18:50 EDT
Investigating - Ideex has reported they are having an ordering outage with both IH and Reference labs
May 9, 13:24 EDT
May 8, 2024

No incidents reported.

May 7, 2024

No incidents reported.

May 6, 2024

No incidents reported.

May 5, 2024

No incidents reported.

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